Juan santamaría international airport reaffirmed its regional leadership by winning, for the second consecutive year, the asq customer experience awards 2025 from aci world.
ACI World recognized it as one of the “Best Airports for Departures” in the category of terminals serving between 5 and 15 million passengers.
The award is based on the direct opinion of travelers, who rated the quality of service and efficiency of their departure experience.
The Airport Service Quality (ASQ) program measures passenger satisfaction at more than 400 airports in 110 countries through real-time surveys.
Each year, the system collects more than 700,000 face-to-face surveys that evaluate more than 50 points of contact in the travel experience.
“This recognition reflects the sustained commitment of the entire airport community to providing an efficient, safe, and people-centered experience,” said Ricardo Hernández, executive director of AERIS.
Hernandez emphasized that passenger feedback drives continuous improvement and motivates the team to optimize every stage of the journey.
ACI World requires high quality standards and international audits to award these prizes, ensuring the reliability of the results.
Passengers particularly valued cleanliness, streamlined processes, and personalized service as key factors in their satisfaction.“Receiving an ASQ Customer Experience Award demonstrates Juan Santamaría Airport’s commitment to listening to its passengers,” said Justin Erbacci, CEO of ACI World.
Erbacci noted that the airport maintains a constant focus on excellence and providing exceptional travel experiences.
Juan Santamaría thus reinforces its commitment to the “Pura Vida Experience” and to international standards of passenger service.
In 2025, the airport also achieved Level 5 Accreditation from ACI World’s Airport Customer Experience Accreditation, the highest level possible.
This recognition certifies its global leadership and commitment to continuously improving the airport customer experience.
