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    French IT services company expands operation

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    by SERGIO ARCE A

    By the end of the year, the French firm Teleperformance services recruit 300 people, who will join the 310 who now work for the firm in Santa Ana.

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    Eduardo Lugo, general manager of the company, said the new positions are due to the expansion of the company, that here offers customer support and technical support to 15 countries in America, and parts of Europe and the Middle East.

    Lugo said that the hiring will be in the final quarter, and the goal is that 80% of new staff will work in customer service. The remaining 20% will operate in “leadership positions.” Before hiring, the French company will focus on consolidating the operation that began here in January.

    This process will extend over the second quarter of this year, then the company will spend the next three months in the standardization of its processes, in order to obtain new contracts.

    Today, Teleperformance has signed a multiyear contract to provide technical support to Western Union.

    Finally, in the last quarter of the year there will be recruitment, which would increase the payroll by more than 600 employees.

    Globally, Teleperformance has 105,000 employees, including 1,500 in El Salvador.

    Teleperformace part of the service sector, which here employs over 28,000 people.

    Translation and Editing by TCRN Staff
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