The head of Costa Rica Hotels, the Costa Rican Chamber of Hotels (CCH), the National Training Institute (INA), the Costa Rican Institute of Tourism (ICT) and the National Chamber of Tourism (CANATUR) created an alliance to provide a nation-wide training program that seeks to improve the technical skills of employees working in the tourism sector.
The training courses and workshops will be provided free of charge, and they will benefit an estimate of 200 people who currently work in tourism businesses such as hotels and restaurants.
The first training course started this Wednesday, June 27th in the facilities of the CCH with the workshop “Secuencia en el servicio para un establecimiento gastronómico,” which provides employees training in customer service and food and beverages sequence of service.
In fact, customer service and food and beverages service sequence are the main focus of the 12 courses and workshops that will be provided through out the entire country, as stated by Eduardo Araya, chief of the Tourism Department of INA.
“This is a way to provide more knowledge to the employees in hotels, restaurants and other tourism businesses in order to improve the quality of the services they provide, which in Costa Rica is already very professional,” said Executive Director of CCH, Flora Ayub.
Ruth Alfaro, Leader of the Tourism Development Process at ICT, also emphasized the importance of this training.
“Today we celebrate that the tourism sector, both public and private, has come together to ensure that tourism service quality is maintained as an element that allows the promotion of tourism, generating an added value of great relevance to the consumer,” said Alfaro.
Most tourists choose Costa Rica as their destination because of its amazing natural beauties. However, providing a high quality and personalized service also plays an important role in the promotion of tourism.
“Customer service is fundamental to the success of a touristic destination; for that reason, this strategic alliance will allow about 200 people in the industry to receive free training courses and workshops for the benefit of the touristic activity of the country,” Alfaro added.
Training courses will last until November.
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