Artificial Intelligence (AI) and Machine Learning (ML) technologies are rapidly changing various industries, and the contact center sector is no exception. As these technologies evolve, they are expanding the possibilities for improving customer service and driving operational efficiency in...
Today, artificial intelligence continues to advance in leaps and bounds, redefining interaction with the digital world. GrupoHeroica, operator of the Costa Rica Convention Center (CCCR), is proud to announce a significant milestone in its service offering by presenting AsVi,...
Artificial intelligence (AI) has been one of the most significant technological advancements of the 21st century. However, as innovative as AI is, its potential is still being explored and developed. Looking forward, there are multiple areas of technology that...
During the first half of 2023, more than 770 million attempted cyber attacks against Costa Rica were reported. The Ministry of Science, Innovation, Technology and Telecommunications (Micitt) reports an increase of 66% compared to the previous year.This is equal...
UN Secretary General Antonio Guterres called on Thursday for a “united, sustainable and global” response to the risks arising from the rise of artificial intelligence (AI) at the first summit on this technology, which began this past Wednesday in...
In the business sector, there is intense rivalry and frequent market fluctuations. Therefore, to assist professionals in navigating the complexity of the sales sector, a thorough Sales Course is needed. Acknowledging the differences between Business-to-Business (B2B) and Business-to-Consumer (B2C)...
Using virtual reality glasses, the Desamparados Civil Court held the country's first judicial hearing in the metaverse.It is a completely immersive and three-dimensional online virtual world, where the borders between reality and the real world disappear.
On this platform, users...
Students from Costa Rica, Guatemala, Honduras, El Salvador, Panama, Suriname, Venezuela, Trinidad and Tobago, Jamaica and the Dominican Republic participated in technological and soft skills training.
After a week of technological training and with significant female participation, the Huawei Technologies...
Cybercriminals are using artificial intelligence to attack companies and public institutions, but organizations are using techniques from the past to defend themselves.
This is how forceful the Fortinet Director of Information Security for Latin America, the Caribbean and Canada, Jaime...
A quantum communication testbed will be established in the province of Quebec. It is estimated that in the future the opportunities offered by this technology could improve the security of computer communications.
The project, which will be named Kirq, in...
