Jones Lang LaSalle (JLL) presented the Global State of Facility Management 2025 Report, based on 248 organizations from more than 20 countries. The study confirms a historic transformation in Facility Management (FM), driven by artificial intelligence, operational efficiency, and a renewed focus on the human experience.
“FM is no longer an operating cost but has become a strategic lever that drives resilience and productivity,” said Luis Ronca, COO of Work Dynamics JLL Latam. The global market will exceed USD 3 trillion in 2026, driven by integrated models and automation.
Mega trends in the sector
Four forces are reshaping corporate decisions:
• Economic and geopolitical volatility.
• Demographic changes and accelerated urbanization.
• Sustainability requirements and energy costs.
• The emergence of AI in building operations.
Three key priorities are emerging for 2026:
1. Cost efficiency
81% of leaders rank this as their top priority. Companies are consolidating suppliers (58%) and adopting AI (52%). “Efficiency is no longer optional; it’s structural,” explained Ana Pereira, Director of Integrated Solutions at JLL South America.
2. Operational resilience
60% of organizations prioritize continuity in critical buildings such as data centers and laboratories. Cybersecurity, modernization, and energy resilience strategies are being strengthened.
3. Occupant experience
84% of employees with a positive perception of the physical space are more willing to come to the office. Hospitality-like models with personalized services are emerging.
Artificial Intelligence
• 28% of companies already implement AI; in organizations with more than 100,000 employees, 46%.
• 92% of the corporate real estate sector has piloted solutions or will do so this year.
Main applications: predictive maintenance, order automation, intelligent asset management, and automatic document processing. Challenges: integration with legacy systems (54%) and data gaps (41%).
Facility Management
The technical labor shortage is intensifying: 39% of FM managers in the US are over 55 years old. Companies are turning to cross-training, AI to increase capabilities, and a flexible workforce.
Sustainability
The built environment generates 42% of global emissions. The main objectives include energy efficiency (68%), regulatory compliance (56%), and circularity (41%). “If companies want to lead in sustainability, they must start with their buildings,” said Pereira.
Success stories
• Global bank: 100% critical availability.
• Semiconductor manufacturer: 5x ROI with AI.
• Canadian pharmaceutical company: $1.2 million in savings.
• Technology company: 87% retention of FM staff.
“The industry is at a turning point. Leaders who embrace automation, data, and a people-centric approach will be better prepared for a future that has already begun,” concluded Ronca.
