Every individual is part of a social group: family, work, recreational, etc. And he/she maintains relationships with people of different sex, age, religion, socio-economic and educational level.
Interpersonal relationships depend on the communication and affinity that exists between the members of the group, according to their degree of self-esteem and personal development that is why it is essential to have good self-esteem.
The person, who trusts himself, values his abilities and tries to improve or overcome his limitations, has a level of self-esteem that allows him to establish good and lasting interpersonal relationships. Human beings communicate through the word (verbal language) and gestures (body or gesture language). Verbal and bodily communication must maintain harmony so that the verbal message is not denied by the gesture.
For example, when we greet a person and he/she responds to us that he is very well, but we notice in his face signs of disappointment or anguish, he is contradicting with his body language, with his gesture, the message transmitted verbally.
Elements of good communication:
Knowing how to listen.
Maintaining an attitude of attention towards our interlocutor.
Not taking for granted what the other is thinking, means or wants to express.
Maintain a body or gestural language according to the circumstances and topic.
Being assertive, that is, expressing our feelings and criteria to other people or groups without verbally or gesturally assaulting them. For example, when a friend comes to tell us a problem, but we get distracted or turn our backs to greet another, the communication is broken since there is a sender of the message, but the receiver is distracted and shows no interest in the conversation.
When speaking we make gestures that indicate to our listener the attitude and mood in which we are. Research has been conducted that shows that we perceive through body language the disposition of a person in any situation, that is why we realize when our conversation does not please, annoys or arouses interest in those who listen to us. For all this, it is important to assume a body language by what we say and with the circumstances in which the conversation takes place. The members of a group may adopt inappropriate attitudes or modalities of communication that hinder or block their relationship.
Inadequate types of communication:
Judge type: It is an individual who adopts a rigid attitude, prosecuting his interlocutor or those involved in the problem that arises, and gives inflexible and punitive responses, without considering the explanations that individual who gives the message, offer.
Analytical type: The receiver analyzes the situation that arises, but offers no solutions.
Know-it-all type: He/She thinks to own the truth and considers the other individual inferior and disqualifies him.
Consoler type: The receiver is the individual who understands everything, downplaying the important problems that do not concern him.
Critical type: The receiver maintains a critical and questioning attitude to any situation that arises.
For there to be good interpersonal communication it is necessary to know how to listen and reflect on the issue or problem. To achieve this, the individual acting as a receiver must motivate his / her interlocutor to:
Express their feelings and become aware of how the situation they face affects them.
The receiver must take care not to make judgments about the problem or the attitude of the issuer.
Look for the solution alternatives for this you must propose several ideas that can solve.
Assume the consequences arising from the decision made.
Evaluate the results and, if not satisfactory, rethink the problem and look for new alternatives.
We must communicate effectively and make the necessary effort to verify what we want to convey and take good care of the way we say what we feel, that is, we must ensure assertive communication, expressing our criteria, but at the same time respecting the ideas and dignity of others.