Dallas, Texas, and Mumbai, India (March 21, 2012): Aegis Limited, a global outsourcing services provider
and part of the $17 billion Essar Group, announced today that it is expanding its footprint in Costa Rica
by opening a 900โseat call center in Rohrmoser, San Jose, Costa Rica.
โCosta Rica has played a vital part of our success. Aegis began operations in Costa Rica in 2006 and
today we have nearly 900 employees,” said Sandip Sen, President for Global CLM (Customer Lifecycle
Management) Business, Aegis. โOur Costa Rica location serves USโbased clients in healthcare, banking,
travel and hospitality, retail, and technology. Client engagements include customer care, customer
acquisition, reservations, technical support, and collections. The new Aegis Tower will be the perfect
blend of additional capacity and reduced costs. It will provide us with 25% more agent seats and a
substantial savings in lease cost, in a logistically better section of San Jose.โ The new facility is located in
the Rohrmoser section of San Jose, close to the U.S. Embassy and the National Stadium. Sen added, โWe
are expanding our client engagements for many of the world’s leading brands. This along with our
continued growth in the U.S. underlies our commitment to growth in the region.โ
Aegis Tower will serve as the primary Aegis location in the country. The company has already moved
client engagements into the center with more to come.
About Aegis
Foundedย almostย 30ย yearsย agoย inย theย US,ย Aegisย isย aย globalย businessย servicesย andย experienceย management
companyย committedย toย impactingย clientsโย businessย outcomesย byย focusingย onย endย userย brandย experience
acrossย allย touchย pointsย andย channels.ย Withย aย presenceย inย 12ย countries,ย 50ย locations,ย andย withย moreย than
55,000ย employees,ย Aegisย managesย overย aย billionย customerย interactionsย everyย yearย forย overย 300ย clients
acrossย verticalsย suchย asย Banking,ย Financialย Services,ย Insurance,ย Telecom,ย Healthcare,ย Travelย and
Hospitality,ย Consumerย Goods,ย Retail,ย andย Technology.ย Aegisย manages,ย enables,ย extends,ย andย enhances
businessย experiencesย forย itsย clientsย andย theirย customersย acrossย consulting,ย technology,ย outsourcing,ย and
trainingย andย education.ย Aegisย isย whollyย ownedย byย theย Essarย groupย โย aย $17ย billionย globalย conglomerate.
Forย moreย information,ย visitย www.aegisglobal.com,ย onย Twitterย @aegisonlineย or
www.facebook.com/aegisglobal.
Aegis media contacts
USA
Kevin Nolan
+1-214-505-9732
[email protected]
Global
Shailyย Vaswani
+91-99-301-32305
[email protected]