Dallas, Texas, and Mumbai, India (March 21, 2012): Aegis Limited, a global outsourcing services provider
and part of the $17 billion Essar Group, announced today that it is expanding its footprint in Costa Rica
by opening a 900‐seat call center in Rohrmoser, San Jose, Costa Rica.

“Costa Rica has played a vital part of our success. Aegis began operations in Costa Rica in 2006 and
today we have nearly 900 employees,” said Sandip Sen, President for Global CLM (Customer Lifecycle
Management) Business, Aegis. “Our Costa Rica location serves US‐based clients in healthcare, banking,
travel and hospitality, retail, and technology. Client engagements include customer care, customer
acquisition, reservations, technical support, and collections. The new Aegis Tower will be the perfect
blend of additional capacity and reduced costs. It will provide us with 25% more agent seats and a
substantial savings in lease cost, in a logistically better section of San Jose.” The new facility is located in
the Rohrmoser section of San Jose, close to the U.S. Embassy and the National Stadium. Sen added, “We
are expanding our client engagements for many of the world’s leading brands. This along with our
continued growth in the U.S. underlies our commitment to growth in the region.”

Aegis Tower will serve as the primary Aegis location in the country. The company has already moved
client engagements into the center with more to come.

About Aegis

Founded almost 30 years ago in the US, Aegis is a global business services and experience management
company committed to impacting clients’ business outcomes by focusing on end user brand experience
across all touch points and channels. With a presence in 12 countries, 50 locations, and with more than
55,000 employees, Aegis manages over a billion customer interactions every year for over 300 clients
across verticals such as Banking, Financial Services, Insurance, Telecom, Healthcare, Travel and
Hospitality, Consumer Goods, Retail, and Technology. Aegis manages, enables, extends, and enhances
business experiences for its clients and their customers across consulting, technology, outsourcing, and
training and education. Aegis is wholly owned by the Essar group – a $17 billion global conglomerate.
For more information, visit www.aegisglobal.com, on Twitter @aegisonline or
www.facebook.com/aegisglobal.

Aegis media contacts
USA
Kevin Nolan
+1-214-505-9732
[email protected]

Global
Shaily Vaswani
+91-99-301-32305
[email protected]