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    Aegis Expands its Footprint in Costa Rica

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    TCRN STAFFhttps://www.TheCostaRicaNews.com
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    Dallas, Texas, and Mumbai, India (March 21, 2012): Aegis Limited, a global outsourcing services provider
    and part of the $17 billion Essar Group, announced today that it is expanding its footprint in Costa Rica
    by opening a 900โ€seat call center in Rohrmoser, San Jose, Costa Rica.

    โ€œCosta Rica has played a vital part of our success. Aegis began operations in Costa Rica in 2006 and
    today we have nearly 900 employees,” said Sandip Sen, President for Global CLM (Customer Lifecycle
    Management) Business, Aegis. โ€œOur Costa Rica location serves USโ€based clients in healthcare, banking,
    travel and hospitality, retail, and technology. Client engagements include customer care, customer
    acquisition, reservations, technical support, and collections. The new Aegis Tower will be the perfect
    blend of additional capacity and reduced costs. It will provide us with 25% more agent seats and a
    substantial savings in lease cost, in a logistically better section of San Jose.โ€ The new facility is located in
    the Rohrmoser section of San Jose, close to the U.S. Embassy and the National Stadium. Sen added, โ€œWe
    are expanding our client engagements for many of the world’s leading brands. This along with our
    continued growth in the U.S. underlies our commitment to growth in the region.โ€

    Aegis Tower will serve as the primary Aegis location in the country. The company has already moved
    client engagements into the center with more to come.

    About Aegis

    Foundedย almostย 30ย yearsย agoย inย theย US,ย Aegisย isย aย globalย businessย servicesย andย experienceย management
    companyย committedย toย impactingย clientsโ€™ย businessย outcomesย byย focusingย onย endย userย brandย experience
    acrossย allย touchย pointsย andย channels.ย Withย aย presenceย inย 12ย countries,ย 50ย locations,ย andย withย moreย than
    55,000ย employees,ย Aegisย managesย overย aย billionย customerย interactionsย everyย yearย forย overย 300ย clients
    acrossย verticalsย suchย asย Banking,ย Financialย Services,ย Insurance,ย Telecom,ย Healthcare,ย Travelย and
    Hospitality,ย Consumerย Goods,ย Retail,ย andย Technology.ย Aegisย manages,ย enables,ย extends,ย andย enhances
    businessย experiencesย forย itsย clientsย andย theirย customersย acrossย consulting,ย technology,ย outsourcing,ย and
    trainingย andย education.ย Aegisย isย whollyย ownedย byย theย Essarย groupย โ€“ย aย $17ย billionย globalย conglomerate.
    Forย moreย information,ย visitย www.aegisglobal.com,ย onย Twitterย @aegisonlineย or
    www.facebook.com/aegisglobal.

    Aegis media contacts
    USA
    Kevin Nolan
    +1-214-505-9732
    [email protected]

    Global
    Shailyย Vaswani
    +91-99-301-32305
    [email protected]

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