If you are a customer of mobile phone service Costa Rican Electricity Institute (ICE), do not be surprised if your bill comes to zero, or, on the contrary, brings a surplus or maybe over charged.
The National Association of Workers and Energy and Telecommunications (ANTTEC), ensures that errors are occurring billing, to the point that some customers pay more and others nothing.
The failure is attributed to delays in implementing the Plan of Evolution Support Systems Business Operations (Pesso).
The problem began to take shape four years ago, but still does not give the expected results but involves aspects beyond billing.
The president of ANTTEC, Jorge Arguedas, said that this situation has caused anger among customers, with problems lasting up to two hours on the ICE trying to fix your specific situation.
In a public complaint, an anonymous group of workers ICE explained that to solve the problems of their clients, care workers should send emails to billing managers to manually make the short or reconnection.
The workers of the institute added that the biller generates receipts for deposits that do not apply, so that care workers should manage to fool the system to clear the payment, even causing the client must pass credit type categories, ICE says the inconsistent database that can increase your portfolio delinquencies on mobile.
According to Arguedas, there are reports of the Comptroller General’s Office to asking the Board of Directors of ICE to take responsibility for the delays in implementing the system. By October of the year 2010, the regulatory agency spoke of six months overdue, today in 2013, the company continues to postpone the goal, this time to June.
At first, the institution estimated an investment of $150 million in this plan, however, ensures that the disbursement far exceeds that amount. The financial statements of the previous year’s ICE show that the company made several loans in exchange for financing the project.
The Division Director Corporate ICE acknowledged billing problems on the grounds that the solutions are in the natural process of adjustment and tuning that is required all new systems, especially since it is a comprehensive solution that streamlines from the systems to how to sell by the front.
ICE has struggled for years with a multitude of customer issues, and the arrival of Movistar and Claro as competitors in 2011 ended a 17 year of cellular monopoly by state-owned Instituto Costarricense de Electricidad (ICE).
The Costa Rica News (TCRN)
San Jose Costa Rica
